Relationship & Credit Manager

We are seeking a Relationship & Credit Manager to join our dynamic team. The position is responsible for the effective and efficient operational management of the school’s fee assistance processes and program including supporting families with their applications, reviewing / analysing applications, scheduling review meetings, managing the electronic database, administration, monitoring and reporting on levels and compliance.

This is a full-time, ongoing position to commence in December 2025.

Key Responsibilities

Operational management of the fee assistance process and program

- Ensure fee assistance applications are completed accurately, fully and on-time
- Review and analyse applications and recommend proposed support with reference to Bialik’s Fee Assistance Framework
- Maintain files and database to ensure the data is up to date and accurate
- Ensure 100% of fee assisted families have at least 1 review meeting by the end of Term 3 each school year
- Meet with routine fee assistance families and complete reviews to assist the Fee Assistance Committee with their scheduling and load, draft communications to families
- Support families with identifying and accessing potential government and community financial assistance programs, including those that benefit the College

Operational management and continuous improvement of the fee assistance systems, framework and guidelines

- Proactively identify and suggest improvements to the Fee Assistance Committee framework, guidelines, digital online solution and process
- Complete the development and, implementation of the digital online solution for Bialik administration, fee assistance families and Fee Assistance Committee to access and manage the process
- Enhance the current reporting and analytical tools and develop new ones to provide insightful information on the fee assistance program and any issues
- Benchmark Bialik’s processes with other schools and industries to continually improve Bialik’s fee assistance processes

Operational management of the monitoring and reporting of the fee assistance program

- Ensure families comply with agreed fee assistance payment plans and escalate any non-compliances in accordance with Bialik’s fee assistance processes, including debt recovery
- Monitor fee assistance family debtor reports regularly
- Inform the Fee Assistance Committee on complex cases
- Prepare reports and updates as required including analysis and commentary for school financial and dashboard reports

Role Requirements

- Exceptional relationship building and communication skills
- Previous experience in a service-based industry
- Strong analytical and problem-solving skills
- Strong writing skills
- Accuracy and attention to detail
- Ability to interpret data to create useful information

Benefits

- Up to 7 days of gifted leave per year (Jewish Holidays) in addition to public holidays and annual leave
- Permanent full-time staff entitled to a 25% school fee discount for their children (Kindergarten to Year 12). Permanent part-time employees (working more than 50% of FTE) will be entitled to a pro-rata fee discount
- Free private & secure onsite car parking with onsite security
- Free membership & access to onsite gym & swimming pool
- Onsite Canteen
- Free access to confidential wellbeing support including onsite psychologists, counsellors & external Employee Assistant Program (EAP)
- Discounts at local retailers including – cafes, car repairs & more
- Discounted rental rates for hiring school facilities
- Located close to the Monash Freeway, Tooronga Train Station (7-min walk) and trams (10-minute walk)


Please submit your application directly via SEEK.